SHIPPING & RETURN

SHIPPING

We ship in collaboration with the Swiss Postal Service using the most eco-friendly option.

EU & UK shipping only, for worldwide shipping please contact us directly via e-mail: sweet@labiskot.com. Please find here below the delivery options with delivery times and costs:

– Swiss post CH Domestic: 2 to 4 business days – Free

– Swiss post Europe: 5 to 14 business days – 8 CHF / 7.4€ to 11 CHF / 10.1€ depending on the weight

– Swiss post UK: 3 to 6 business days –  13 CHF / 11.5€ to 18 CHF / 16€ depending on the weight

Free shipping for any orders equal or over 300CHF / 280€

A sales tax is only applicable to merchandise shipped to a Swiss address. For purchases shipped outside of Switzerland, the purchaser is liable for any custom duties or taxes owed upon receipt. If you are not sure, please check if custom duties or taxes are applicable prior to ordering with us.

IMPORTANT NOTE: If you do not pay your country taxes, or if you refuse the parcel, your items will be returned to us. We will deduct a fee of CHF 15.- to cover part of the shipping courier costs.

You have other questions? Send us an e-mail at sweet@labiskot.com and we will get back to you asap J

RETURNS

We accept returns but we will process a refund or size exchange only if the item is returned to us within 14 days of receipt with a proof of purchase and it has not been worn (is in perfect condition), it is in it’s original packaging with Labisk.ot tags. Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund or exchange request. If approved, the refund or the exchange request will be processed within 5 – 7 working days after approval.

Please note that discounted items can not be returned and/or refund.

Return shipping charges are free for any item returned from Switzerland. All other orders shipping charges are not handled by Labisk.ot. We are not liable for the loss of your returned item, we therefor advise you to choose a trustworthy shipping carrier with a traceable option. However if you wish to proceed with a size exchange, the shipping cost will be free of charge.

To proceed with a return please contact us at sweet@labiskot.com with the below information:

– Specify Return as email heading

– Enter your order number and specify the reason you want to return your item and we will answer you within 24 hours with all the details needed

Select your currency
CHF Swiss franc
EUR Euro