Terms & conditions

General.

The general conditions of sale described below apply to all products sold only through the website www.labiskot.com. They define the rights and obligations of the parties.

Labisk.ot Sàrl authorizes itself the right to modify the content and form of these Terms and Conditions at any time.

Seller: Labisk.ot Sàrl, 2 chemin de Roilbot, 1292 Chambésy, Switzerland

Protection of personal data.

Labisk.ot / the seller undertakes to respect the confidentiality of personal data communicated by the customer on the site www.Labiskot.com and to treat them in accordance with the legislation in force, in particular the law on data protection. The seller only processes and keeps the data necessary for the proper fulfillment of the order, its invoicing and its delivery. Personal data is only transmitted to third parties related to the smooth running of the order and its delivery, but under no circumstances for advertising purposes.

Customer data may be used by the following services of Labisk.ot:

  • The processing of orders, deliveries and invoices
  • Information on upcoming sales and events by sending invitation emails
  • Personalized communication with its client, in particular by sending newsletters, special offers and other emails

The Customer agrees to provide the personal information necessary for the management of his order (delivery and invoicing). These must be correct, valid and up to date. The information relating to his identification and password must be kept secret by the Customer. The Customer has access to his personal data and can modify it at any time. For any other questions regarding the protection of personal data, the customer can contact Labisk.ot by sending an email to: sweet@labiskot.com

The Customer is informed that this same data may also be collected by an organization in charge of analyzing orders and combating credit card fraud.

The orders.

The order process is the following:

  • Choice of products and placing in the basket
  • Continuation of navigation on the site with the possibility of choosing additional items or modifying the choice of products already added to the basket
  • Validation of basket’s content
  • Information about the customer and the recipient’s address (Last name / First name / Billing address / Delivery address / E-mail address / Phone number)
  • Acceptance of the GTC
  • Order confirmation
  • Payment validation

The customer visualizes during these different stages the detail of the order and its total price and can correct any errors, before confirming his order to express his acceptance.

Once the order has been validated and paid, the customer receives an order confirmation by email.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a conflict relating to the payment of a previous order or who would present in his eyes any form of risk.

Price.

All product prices on the site www.Labiskot.com are expressed in CHF and EUR excluding transport costs and taxes. The delivery costs of the order and Swiss taxes will be indicated before the final validation of the order. Taxes for deliveries outside Switzerland are not displayed on www.labiskot.com and are at the responsibility of the customer upon receipt of their parcel.

The seller reserves the right to modify without notice and at any time the prices and other costs displayed on the site. However, the products will be invoiced to the customer on the basis of the prices mentioned at the time of validation of the order.

Special offers, sales or discounts are only valid until the date indicated or while stocks last.

Product representation.

Labisk.ot makes the necessary efforts so that the photographic representation of the products offered for sale on the site is as faithful as possible to reality. However, it is possible that the customer’s perception of the photographic representation of the products does not correspond exactly to the products themselves.

The details and characteristics (eg color, size, etc.) that describe each product are approximate values. While every effort has been made to faithfully reproduce the colors, size, and quality of the products, there may be minor variations from the actual appearance of the product you are purchasing. This may be due to the very nature of the products, to differences in display modes (lighting and photography) or even to the color settings and capabilities of digital monitors. A customer placing an order keeps in mind this variation in color, size, or dimensions. Labisk.ot / the seller believes that all online shoppers are aware that the colors seen on a screen will be slightly different from those of the product ordered. The customer may not under any circumstances request reimbursement by rejecting the goods purchased for these minor discrepancies.

For any questions, the customer is encouraged to contact Labisk.ot via email sweet@labiskot.com

Secure payment methods.

All the information that the Customer communicates to the company Labisk.ot Sàrl is strictly protected and guarantees the compliance and security of each transaction.

The payment options are as follows:

  • Payment by bank transfer
  • PayPal
  • Visa / Mastercard (Stripe)
  • Twint

Labisk.ot Sàrl retains ownership of the products until full payment of the total price by the Customer.

Transport and delivery.

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer or any other physical person of his choice. Delivery cannot be made to a hotel or to PO boxes.

In order for the delivery deadline to be met, the Customer must ensure that he has communicated accurate and complete information concerning the delivery address. The times indicated are indications corresponding to the average processing and delivery times. Labisk.ot sàrl undertakes to keep the Customer informed of the progress of the processing of his order.

Returns and refunds.

Returns of purchased items must be returned to us within 14 days. The product must be properly protected, in its original packaging, unused or worn, with all accessories, instructions for use and documentation. Labisk.ot sàrl will cover all shipping costs for returns and exchanges from Switzerland, returns from other countries will be at the Customer’s expense. Payment fees for paypal payments will be borne by the customer.

The procedure is the following:

  • The customer sends an email to sweet@labiskot.com
  • Items must be returned in perfect condition with the return label.
  • Make sure all products are exactly as received, with the label and seal still attached.
  • The customer returns his goods to the following address:

Labisk.ot Sàrl
2 chemin de Roilbot
1292, Chambésy
Switzerland

The product is checked by the seller who will validate or not the refund, in particular by verifying that the product has been returned complete and in a state suitable for its re-marketing, as provided for by the right of withdrawal. If the goods meet the return requirements, the Customer can be refunded within 5-7 days by Labisk.ot Sàrl. If the merchandise does not meet the return requirements, it will not be marketed, refunded or exchanged. The return or exchange is at the risk of the Customer.

Please note that during sales periods (except for pre-order periods), orders will not be exchanged or refunded.

Guarantee.

The legal provisions concerning the guarantee apply.

If the product sold by Labisk.ot is defective or arrives damaged, the customer concerned may be reimbursed or receive the same product in exchange by returning the defective or damaged product within 14 days of receipt. To do this, the customer must send an email to sweet@labiskot.com and return the product to Labisk.ot at the following address:

Labisk.ot Sàrl
2 chemin de Roilbot
1292, Chambésy
Switzerland

Availability or unavailability.

Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In the event of unavailability of a product after placing your order, we will inform you by e-mail or by telephone as soon as possible, offering you either to order another product presented on the site as a replacement, or to cancel your order.

The seller agrees to honor orders received on the site only within the limits of available stocks. Exceptionally, an advertised product available on the site could be unavailable after final registration of the order.

Labisk.ot reserves the right to modify the range of products. Certain offers may have a limited validity period which will be indicated for each product or range of products.

Warning.

Labisk.ot Sàrl reserves the right to modify these General Conditions of Sale, the latest applicable update of which is always displayed. Version 10.03.2021 The conditions relating to the use of the www.labiskot.com Site are subject to Swiss regulatory provisions and their meanings must be determined in accordance with Swiss law.

Applicable right.

Any order automatically entails the Customer’s acceptance of the General Conditions of Sale. These general conditions of sale are governed by Swiss law. In the event of a dispute, the courts of the Republic and the canton of Geneva will have sole jurisdiction. An amicable solution must be sought before initiating legal proceedings.

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